DELIVERY POLICY – THE PIZZA COMPANY VIETNAM

The Pizza Company Vietnam serves customers through a network of nearly 80 restaurants across 22 provinces, delivering within a 4 km radius from the nearest restaurant.

1. Delivery Fee

• Flat Fee: 25,000 VND per order (applied to the total after any discounts/promotions), for deliveries within a 4 km radius from the restaurant.

2. Delivery Time

• Operating Hours: 10:00 AM – 10:00 PM daily

• Delivery Timeframe:

  • For successfully placed orders: delivery is expected within 30–45 minutes.

  • Note: All deliveries must be completed by no later than 10:00 PM on the same day.

3. Delivery Methods

a. Home Delivery Orders

• Ordering Process:

  • Customers complete their order on the website www.thepizzacompany.vn to receive an order code and confirmation.

  • The system automatically processes the order and forwards the information to the designated restaurant branch.

• Order Confirmation:

  • The call center may contact customers to reconfirm order details in the following cases:

    • System errors during order processing

    • Orders with a total value of 2,000,000 VND or more

• Delivery Process:

  • Once the order is confirmed, a delivery staff from the nearest branch will deliver the order along with included items (sauce, spoon, fork, napkins, etc.)

b. Self Pickup at Restaurant

• Ordering Process:

  • Customers complete their order on the website www.thepizzacompany.vn to receive an order code and confirmation.

• Pickup Time:

  • Approximately 20 minutes after confirmation, or after a confirmation call from The Pizza Company Vietnam (for orders over 2,000,000 VND)

  • Customers may request a change in pickup time if informed at least 1 hour in advance.

  • Pickup hours: 10:00 AM – 9:30 PM daily

• Product Check:

  • Upon receiving the order, customers are encouraged to check their items. In case of any issues or defects, please retain the receipt for inspection at the restaurant.

General Note: All disputes between The Pizza Company Vietnam and customers shall be resolved in the spirit of cooperation, respecting the rights and ensuring fairness for both parties.